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Privacy Policy

ENCORED JAPAN Privacy Policy

1. Handling of personal information
Compliance with laws, regulations and norms concerning the protection of personal information
ENCORED JAPAN Inc. (hereinafter referred to as “ENCORED”, “we”, “our” or “us”) will comply with laws and regulations, guidelines established by the national government, and other standards concerning the handling of personal information.

Specification of purpose of use
When handling personal information, we will specify the purpose of use of the personal information to the extent possible.

Purpose of use of personal information
For the purpose of providing energy big data services, etc., we will use, share and provide to a third party personal information within the scope necessary to achieve the following purposes of use. We will not collect personal information through fraud or other improper means:

1. To respond to inquiries from customers, provide guidance on procedures and information related to the use of our services and other customer support;
2. To calculate charges and fees;
3. To prevent unauthorized use of our services;
4. To improve the convenience and quality of our services, research and develop new services, and conduct various marketing surveys and analyses for the above purposes;
5. To develop statistical data and use analytical results for business analysis;
6. To distribute and display advertisements of ENCORED and other companies, including the introduction of products, services and campaigns of ENCORED and other companies, and optimize such distribution and display;
7. To provide support services in relation to our services such as work, maintenance, repair of terminal equipment failure, and troubleshooting including software update, etc.;
8. To perform other services necessary for providing our services and any services incidental thereto;
9. To provide information to and contact applicants in recruitment and hiring activities;
10. To perform duties related to human resources management;
11. To process other affairs relating to the foregoing; and
12. If we use personal information for any purpose other than the above, we will clearly indicate the purpose of use in advance when collecting the personal information.

Restrictions on purpose of use
We will not handle personal information beyond the scope necessary to achieve the purpose of use without obtaining the consent of the relevant individual.
However, this does not apply in the following cases:

1. Cases where it is based on laws and regulations;
2. Cases where it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of such individual;
3. Cases where it is specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the relevant individual; or
4. Cases where it is necessary for cooperating with a state organ, a local government, or an individual or an entity entrusted by either of the former two in executing the affairs prescribed by laws and regulations and obtaining the consent of the relevant individual is likely to impede the execution of the affairs concerned.

Restrictions on provision to third parties
ENCORED will not provide personal information to any third party without obtaining the consent of the relevant individual, except in the following cases:

1. Cases where it is based on laws and regulations;
2. Cases where it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of such individual;
3. Cases where it is specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the relevant individual; or
4. Cases where it is necessary for cooperating with a state organ, a local government, or an individual or an entity entrusted by either of the former two in executing the affairs prescribed by laws and regulations and obtaining the consent of the relevant individual is likely to impede the execution of the affairs concerned.

In following cases, the individual or entity receiving personal information shall not be deemed a third party referred to above:

a. Cases where we outsource the handling of personal information in whole or in part within the scope necessary to achieve the purpose of use;
b. Cases where personal information is provided as a result of the succession of business in a merger or otherwise; or
c. Cases where personal information is shared with specific individuals or entities and where such fact as well as the items of personal information to be shared, the scope of joint users, the purpose for which the personal information is used by the users and the name or designation of a person responsible for the management of the personal information are informed to the relevant individual in advance or put in a readily accessible condition for the individual.

Sharing of personal information
We may share personal information with our group companies in order for our group to provide comprehensive services. When sharing personal information, we will clearly indicate in advance at the time of collecting the personal information, the items of personal information to be shared, the scope of joint users, the purpose for which the personal information is used by the users and the name or designation of a person responsible for the management of the personal information.

Security management measures
We will take security management measures necessary to protect personal information.

Supervision of employees and contractors
In order to ensure the secure management of personal information, we will exercise necessary supervision over our employees who handle personal information and subcontractors to whom we outsource the handling of personal information in whole or in part.

Comments and consultations on personal information
We will respond to requests for, and comments and consultations on, disclosure, correction, deletion, suspension of use, etc. of the personal information based on laws and regulations and internal regulations.

2.How to contact us about disclosure or correction, etc. of personal information
(1) Procedures for notification of purpose of use, or disclosure, correction, or suspension of use, etc. of personal information
Please contact the inquiry desk regarding a request for “Notification of Purpose of Use”, “Disclosure”, “Correction” or “Suspension of Use”, etc. We will send an application form and the procedure guide.

When you make an application, you will be required to submit your completed application form and identification document(s) designated by ENCORED. In addition, in the case where an application is made by your proxy, identification document(s) of your proxy will also be required. Please check the procedure guide for details.
We will respond to your application after confirming the submitted documents and your identity. If we are unable to accept the application, we will promptly inform you of the reason.

(2) Fees and payment method
A fee of 1,000 yen (postal money order) will be charged per application for notification of purpose of use and disclosure of personal information.

Any revision of our “Handling of Personal Information” will be posted on the ENCORED website.

End